Shipping policy

Overview

  • We aim to process and ship all clothing orders quickly and reliably. This policy explains processing times, shipping options, costs, delivery timeframes, order tracking, and other important details.

Processing Times

  • Order processing: 1–2 business days (Mon–Fri, excluding public holidays).
  • Orders placed after 12:00 pm are processed the next business day.
  • During peak periods (sales/holidays), processing may take an extra 1–2 business days.

Shipping Options and Estimated Timeframes

  • Standard shipping: 3–7 business days after dispatch.
  • Express shipping: 1–3 business days after dispatch.
  • International shipping: 7–14 business days after dispatch (customs may add delays).

Shipping Rates

  • Standard shipping: Calculated at checkout.
  • Express shipping: Calculated at checkout.
  • International shipping: Calculated at checkout by destination and weight/value.
  • Any duties, taxes, or import fees for international orders are the customer’s responsibility.

Order Tracking

  • You’ll receive a shipping confirmation email with a tracking number once your order ships.
  • Tracking may take up to 24 hours to activate.

Shipping Destinations

  • We currently ship worldwide.
  • We cannot deliver to PO Boxes or Parcel Lockers for some services (e.g., couriers); please choose an eligible address at checkout.

Delivery Issues and Delays

  • Delivery estimates exclude weekends and public holidays.
  • Weather events, carrier backlogs, and customs inspections can cause delays beyond our control.
  • If your order is late by more than 5 business days beyond the estimate, contact us at under-coast@outlook.com with your order number.

Address Accuracy

  • Please ensure your shipping address is complete and correct at checkout.
  • We are not responsible for orders shipped to incorrectly provided addresses. If returned to us, reshipping fees may apply.

Order Changes and Cancellations

  • We can modify or cancel orders within 1 hour of purchase during business hours. After this window, changes aren’t guaranteed as orders may already be processing.
  • To request a change or cancellation, email under-coast@outlook.com immediately with your order number.

Lost, Stolen, or Damaged Parcels

  • Marked “delivered” but not received: Check with household members and neighbors, then contact the carrier. If unresolved, email us at under-coast@outlook.com; we’ll help file a claim.
  • Damaged items: Please email photos of the packaging and item within 48 hours of delivery so we can arrange a replacement or refund where applicable.
  • We are not liable for packages after carrier confirmation of delivery, but we’ll assist where we can.

Signature on Delivery

  • Orders may require a signature upon delivery for security.
  • If you opt out of signature or use Authority to Leave, you accept responsibility for any loss or theft after delivery.

Shipping Insurance

  • Add shipping insurance at checkout for coverage against loss, theft, or damage in transit. Claims are subject to the insurer’s terms.

Customs and Import Taxes (international)

  • All international orders may be subject to customs duties, VAT, and fees determined by the destination country. These charges are the customer’s responsibility and are not included in our prices or shipping rates.
  • Customs processing may cause delays beyond our estimates.

Undeliverable and Returned Packages

  • If a package is returned due to an incorrect address, refusal, or unclaimed status, we’ll contact you. Reshipping fees apply. Refunds (if requested) exclude original shipping fees.

Contact Us

  • Questions about shipping? Email us at under-coast@outlook.com or use our contact form: Contact. And we will get back to you within 48 hours.